Privacy Policy

We collect the following types of information when you use Vacant Kenya:

Personal Information You Provide:

• Name, email address, and phone number
• Account login credentials
• Property listing details (address, photos, rent amount)
• Communication content when you message other users
• Payment information (processed securely by third-party providers)

Information Collected Automatically:

• IP address and browser type
• Device information and operating system
• Pages visited and how you interact with the Platform
• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Platform
• To facilitate communication between tenants and listers
• To verify user identities and prevent fraud
• To process payments and transactions
• To send service-related notifications and updates
• To respond to your inquiries and support requests
• To analyze usage patterns and improve user experience
• To comply with legal obligations

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With other users: When you contact a lister, your name and message are shared with them
• Service providers: Third-party vendors who help us operate the Platform (payment processors, hosting, analytics)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In the event of a merger, acquisition, or sale of assets

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure with access controls
• Regular security audits and monitoring
• Employee training on data protection practices

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small data files stored on your device that help us:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze how you use the Platform
• Improve site functionality and performance

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Platform.

Our Platform may contain links to third-party websites or services that are not owned or controlled by Vacant Kenya. We are not responsible for the privacy practices of these third parties.

We use third-party payment processors to handle transactions. These processors have their own privacy policies governing the use of your payment information.

As a user of Vacant Kenya, you have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Portability: Request transfer of your data to another service provider
• Objection: Object to the processing of your data for specific purposes
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: